Refund Policy

A Legal Disclaimer

The information on this page is shared to help you understand the kind of details that usually go into a Refund Policy. It’s meant to be simple, friendly guidance — not legal advice.

Every business (including ours!) has its own unique procedures, so the content here shouldn’t be taken as instructions or guarantees about what your refund terms must be. We can’t predict the specific rules or policies that will apply to your situation.

Refund Policy - The Basics

Because our products are consumable pet treats, we’re unable to accept returns once a package has been opened. However, if your order arrives damaged, defective, or not what you expected — let us know. We’ll make it right with a replacement or a refund.

To request help, email us at support@happydaypets.com within 7 days of receiving your order. Please include your order number and a quick note (photos help a lot!).

Refunds

You may be eligible for a refund or replacement if:

Your order arrived damaged
The product you received is incorrect
There is a quality concern with a sealed product
Your package was lost in transit

Items that have been opened or used cannot be returned for safety and quality reasons.

Processing Time

Once we review your request, refunds are typically processed within 3–5 business days to your original payment method. Replacement orders ship out as quickly as possible.

Non-Refundable Items

We cannot issue refunds for:

Opened or partially used products
Items marked as final sale
Products purchased from third-party retailers or marketplaces (please contact them directly)

Shipping Costs

Shipping fees are non-refundable unless the issue was caused by us (damaged, incorrect, or defective product).

Exchanges

Need a different flavor or product? Reach out! While we can’t accept opened returns, we’ll do our best to find a solution that keeps your pup happy.

We’re always here to help.
Email: support@happydaypets.com

Happy Day Pets is all about simple ingredients, honest quality, and happy pets — and that includes making sure you’re happy with your experience, too.